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Refund Policy

Refund Policy

At Testwizz, we strive to provide high-quality educational content and a seamless learning experience. However, we understand that certain circumstances may require you to request a refund. Below is our refund policy to ensure clarity and fairness:

1. Eligibility for Refunds

Refunds will only be considered under the following conditions:

  • Course Purchases: If the course content has not been accessed or less than 10% of the material has been consumed within the first 7 days of purchase.
  • Subscription Plans: Refunds for subscription plans are available within the first 5 days of activation, provided the platform's resources have not been excessively used.
  • Technical Issues: If you experience technical difficulties that prevent access to the platform or course content and Testwizz cannot resolve the issue within a reasonable timeframe.
  • Duplicate Payment: Refunds are granted for any duplicate payments made due to technical errors or mistakes.

2. Non-Refundable Items

Refunds will not be provided in the following scenarios:

  • Completed courses or courses with significant progress (more than 10% content accessed).
  • Non-refundable promotional offers, discounts, or trial periods.
  • Failure to achieve learning outcomes due to personal reasons unrelated to Testwizz’s content or delivery.

3. Refund Process

To request a refund, please follow these steps:

  1. Contact Us: Email support@testwizz.com with your registered email ID and include your purchase details (transaction ID, course name, and reason for refund).
  2. Verification: Our team will review your request and verify usage data.
  3. Decision: Refund approvals will be communicated within 7 business days of your request.
  4. Processing Time: Approved refunds will be processed within 5-10 business days, depending on your payment method and financial institution.

4. Important Notes

  • All refund requests are subject to our discretion and must align with this policy.
  • For group or institutional purchases, refunds will be governed by separate agreements.
  • Testwizz reserves the right to amend this policy without prior notice.

If you have questions about this policy, please contact our support team at support@testwizz.com.

Thank you for choosing Testwizz for your learning journey.